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Two-way texting, also known as 1-to-1 texting, allows timely and convenient communication with your customers and leads.
What is two-way texting?
Age Texting allows businesses to interact with their customers via text in a chat like mode. The customer receives a text from you while you receive and send messages from our platform's Two-Way SMS is an ideal method to provide customer support, help close deals, and engage with your customers. 89% of consumers want the ability to two-way text with a business. 1
How to create a meaningful greeting and introduction
How to keep the text correspondence compliant
How to continue the text conversation
Why people prefer SMS over other channels
Benefits of two-way texting
If your SMS provider does not offer an easy-to-use two-way texting platform, you may want to explore SMS services that provide one-on-one texting.
You can implement a website texting strategy through Age Texting as well. Simply start with a webform and drive customer responses to your Inbox where you can communicate with them from there.
Your customers are familiar with conversational texting. If you offer that as part of customer support or scheduling appointments, you appear personable and accommodating.
Age Texting's two-way texting service is included with our SMS product—one of the many, many features and benefits of our texting platform.
Sources:
1 www.sinch.com
Updated 6/18/24
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